A Gambler Loses His Mind at Sportsbook.com


I ran across the copy of this chat on the internet about a year ago.  Its funny and sad and I can totally relate with Peter Senn, the gambler who has lost his mind and is just spewing toxins at the customer service lady Angie Crawford.  I feel sorry for her and sorry for him but its funny shit either way.

SPORTSBOOK.COM IS A TERRIBLE TERRIBLE CASINO

 Please note when wagering on soccer ties are not graded as a push (No Action) This due to the fact that you have three betting options, team to win/lose/tie. Please wait for a site operator to respond. You are currently customer 1 in queue.
Hello, my name is Angie Crawford. I’ll be assisting you today.
Angie Crawford: Hello Peter.
Angie Crawford: Hi, what can I do for you today?
Peter Senn: Listen here. I have requested you fucking bastards to close my fucking account twice now. Once on chat once on email. Your piece of shit cheating fucking casino CHEATING fucking casino is rigged. Don’t try and tell me its not. I am calling my attorney now. Since you won’t close my fucking account. and I keep requesting you to and keep putting my fucking money in here and losing thousands, lets see how you like it when your fucking piece of shit casino is dragged through the mud on every possible internet chat room web page etc that I can possibly get to
Peter Senn: There is no fucking way your fucking blackjack is not rigged I don’t give a shit what you say. And that’s that. Now you can reap what you sow you bloodsucking cheats
Peter Senn: The internet is such a powerful tool. Especially when you have a popular blog like I have. Thanks and fuck off
Angie Crawford: Thank you for waiting. I will be right with you.
Angie Crawford: Playing games in a virtual casino is very different from playing in a casino in Las Vegas, for example.  Perhaps it would be true to say that there is a little more luck involved and a little less skill.  Although the rules are basically the same, our cards are dealt from a six deck shoe which is shuffled after every hand.  This has to be so in order to prevent “card counting”.  So, if you can imagine that after every hand all the cards are back in the shoe again, it would be perfectly possible for you, or the dealer, to have a winning hand many times in a row.
Angie Crawford: Thanks for using our live chat and please contact us again if you have any more questions. If you’ve got a moment, please hit ‘close’ and fill out our survey. We’d really appreciate your feedback.
Peter Senn: You know what save that shit for the next dumb ass. You can’t tell me it’s not rigged when every single possible time the dealer has an ace showing he has blackjack except when you buy insurance. or every time you hit on a hard 12 13 14 15 16 and you bust the dealer shows that he had a 12 13 14 15 16 or every time the dealer shows a 5 or a 6 or a 9 whatever the case may be and you double down and you get your 4 or 5 or whatever shit card and the dealer flips over the next card and its a card that gives him 11 and then a face card comes. Bullshit.
Peter Senn: And you fucking better close my account now I’m telling you I will smear you guys so fucking bad you have no idea. I took screen shots of like 45 hands in a row. It won’t be pretty. I know every single possible gambling forum out there believe me. Trust me I will dedicate my fucking life to making you guys look like the horrible and irresponsible blood sucking cheaters and greedy pieces of shit that you are. So close my fucking account.
Angie Crawford: For security reasons we can’t initiate an account closure over this chat. Please email us your request, not forgetting to include your customer ID number (which appears on the gray betting ticket as you log into your account) and your reason for wishing to close your account. Your feedback will be invaluable in helping us improve our service. Once we have received your email we will process your request immediately. Thanks for your time.
Peter Senn: and your saccharine sweet ultra polite bullshit tone your taking with me is only pissing me off worse trust me. I ALREADY REQUESTED TWICE TO HAVE MY ACCOUNT CLOSED AND I HAVE THE EVIDENCE TO PROVE THAT AND YOU WILL HAVE THAT ALL OVER THE INTERNET TOO. DO YOU WANT TO BE SEEN AS YOU REALLY ARE? I DON’T THINK SO. AND FUCK YOUR SECURITY MEASURES CLOSE MY ACCOUNT I DON’T GIVE A RATS FUCKING ASS. TRUST ME.
Angie Crawford: Can I have the LTK number of the e-mail address where you requested the closure.
Peter Senn: WHAT IN GODS NAME IS A LTK NUMBER
Angie Crawford: It is a reference number that you get every time you send an e-mail.
Peter Senn: my attorney will be drafting a demand letter for my money back that I put in after I requested my account to be closed. Of course you won’t comply because you’re a blood sucking cheating scandalous greedy irresponsible off shore corporation but still he will draft it and send it and that will be accompanying my explanation with every single smear I do against your fucked up company on the internet. Trust me when I say that you will see the first post in about an hour. and I will send you a copy no problem
Peter Senn: hmmmmmmmmmmmmmmmmmmm…………
Peter Senn: how’s this going to look for sportsbook.com that beacon of customer service and greatness…
Peter Senn: hank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect a reply to your email in 12 – 24 hours. To help track your inquiry we have generated a reference number. Your ticket code is LTK61105840529X. Please use this code in any further communication regarding this issue. Please do not create a new email if you wish to follow up on this issue. Simply reply to this auto acknowledgment, and we will respond to your queries as soon as we can, in turn Regards, Customer Experience Team — Should you require a speedier resolve, please click on the link below to chat live with one of our representatives:
Angie Crawford: One moment please.
Peter Senn: BOOOOOOOOOOOOOOOOOOOOOOOOMm! snappppppped. oh really a customer requested to have his account closed because he realized he had a problem with gambling and did not want to spend any more of his hard earned rent money on gambling so he requested to close his account. And what does the blood sucking corporation do about it? Oh nothing. They just let him continue to deposit another few thousand dollars until he is in bankruptcy. Wow that’s going to look so good on the evening news.
Your reference ID for this chat is LTK61105840529X. If you need to contact us again in relation to this matter once we have finished chatting, please quote this ID.
Angie Crawford: I am sending your account closure request as we speak. It will be done shortly.
Peter Senn: and don’t try and tell me that an email request to close my account is not good enough to get it closed. Fuck that. It should have been good enough and you did NOT COMPLY and therefore you’re going to be in a rather negative light. As negative as I can paint it trust me. So please, continue with your silly explanation on why I can’t close my account after the third request.
Angie Crawford: Your account is now closed.
Peter Senn: little good that does me now that all my money is gone Angie Crawford. It’s pretty strange that it took a complete and utter blowup of rage to get some action taken. Wow. You guys are really decent
Angie Crawford: I am sorry that you feel this way.
Angie Crawford: Is there anything else I can assist you with?
Peter Senn: I would like a copy of this chat sent to my email and I would like a copy of this chat sent to your customer relations department and your manager. Thanks.
Angie Crawford: When you conclude the chat you will get the option to have it sent to your e-mail account.
Peter Senn: I would also like a written explanation of why my account was not actually closed when I sent the email whose LTK number I so graciously and quickly just provided to you. From a manager please. Thanks and have just a wonderfully outstanding day
Angie Crawford: Once again, I apologize for the delay. I will be with you in a moment.
Angie Crawford: We replied to your e-mail asking the reason as a feedback for our service.
Angie Crawford: Thanks for using our live chat and please contact us again if you have any more questions. If you’ve got a moment, please hit ‘close’ and fill out our survey. We’d really appreciate your feedback.
Peter Senn: you don’t need feedback. A request was made. Via email. As per your rules and regulations. You did not comply with this request and in fact, continued to accept deposits on the account after the request was made. How can you justify that? I’d really like to hear the answer to that. And believe me I am going to get the answer to that. Either the easy way or the hard way. I can only imagine how much money your bullshit casino sucks from poor idiots like me with gambling addiction problems.
Angie Crawford: If you continue depositing and you do not reply the e-mail to continue with the closure then we understand you changed your mind.
Angie Crawford: The account is closed now. Is there anything else I can assist you with?
Peter Senn: oh yeah I have one more little tidbit of joy for you. It’s a small matter but still I think it will hurt you guys a little bit. I am going to contact Green Dot Corporation/GE Bank/Wal-Mart Prepaid Visa and let them know that all of the charges they let slip through from your payment processor are in fact for internet gambling and that they need to be aware that all of those different charges that you guys change the line item description for every time are really for gambling. That should definitely put a damper on your deposits.
Peter Senn: and to reply to what you just said. Bullshit. And I want to hear that from a manager like I requested. Because that answer is NOT GOOD ENOUGH. YOUR RULES SAY TO SEND AN EMAIL. I SENT ONE. END OF STORY. YOU DID NOT COMPY END OF STORY. YOU SHOULD HAVE NOT TAKEN ANY MORE DEPOSITS
Angie Crawford: We respect your decision.
Peter Senn: AND YES YOU CAN ASSIST ME WITH SOME THING THAT SOMETHING IS REFUNDING EVERY DOLLAR THAT WENT INTO YOUR FLEABAG CASINO SINCE I REQUESTED MY ACCOUNT TO BE CLOSED.
Peter Senn: BELIEVE ME THE PUBLIC RELATIONS NIGHTMARE IS GOING TO COST YOU MUCH MORE THEN THAT
Angie Crawford: Peter, why did you submit more deposits if you insisted in closing the account?
Peter Senn: BECAUSE I HAVE A PROBLEM WITH GAMBLING OBVIOUSLY.
Peter Senn: WHY DO YOU THINK?
Peter Senn: HELLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOO DOES IT TAKE A ROCKET SCIENTIST TO FIGURE THAT SHIT OUT
Angie Crawford: That is a different story now.
Peter Senn: I AM NOT ANGRY FOR NO REASON TRUST ME
Peter Senn: I DON’T PLACE BLAME WHERE IT’S NOT DESERVED. ITS ONE THING FOR ME TO DEPOSIT LOSE DEPOSIT LOSE AND THEN IF I GET MAD OH WELL. ITS ANOTHER THING ALTOGETHER IF I REALIZE I HAVE A PROBLEM AND I ASK YOUR COMPANY TO RESPECT THAT I HAVE A PROBLEM AND CLOSE MY ACCOUNT AND YOU DONT’ DO ANYTHING ABOUT IT UNTIL I LOSE MY FUCKING ASS. DID YOU REALLY NEED THAT EXTRA 800 BUCKS TODAY? I DON’T THINK SO. ITS WRONG. PLAIN AND SIMPLE AND I’M VERY PISSED OFF ABOUT IT
Angie Crawford: If you state you have a gambling problem, as stated in the site, then close the account immediately.
Peter Senn: just please forward this entire chat to management so you guys can fix your evil ways. Thanks
Peter Senn: and believe me Angie Crawford I know you are not personally responsible for any of this and I am actually very sorry that you have had to bear the brunt of my lashing out. But you know what? It’s what you get paid for I suppose. Just know that I am no idiot. Nor am I stupid enough to truly in my heart blame a person such as you for something he or she personally has no control over, interest in, or responsibility for. It’s a shame that you have had to read and endure my outburst. I apologize for that.
Angie Crawford: Peter, I am here to assist you and I understand you are upset; I made sure your account is closed now and it will not be reopened.
Peter Senn: at the same time your casino is shit. And you should know that. It’s not even enjoyable. if your going to take someone’s money do it with a little tact and subtleness not just blatantly making someone lose every single bet they make once they raise up their betting amounts and then feed them some bullshit story about how its possible to either win or lose several hands in a row. Really several hands or several hundred hands and how come those are all losses and never wins. I have never once cashed out money on this casino but I have put in thousand.
Peter Senn: upon thousands upon thousands. According to you at least one of those streaks should have been for me however in the end they were always against me. That’s not fair. Or right. I’ll stop now. Bye
Angie Crawford: You would not believe the amount of customers who make incredible profits from playing in the casino.
Angie Crawford: I really think it is a matter of luck.
Peter Senn: you’re right I don’t believe it. Thanks though. Bye
Angie Crawford: Have a good day Peter.
Peter Senn: u2
Angie Crawford: Thank you sir. I appreciate it.
Peter Senn: k.
Angie Crawford: Thanks for chatting and I hope I’ve answered all your questions. I’m going to close this chat connection shortly so please contact us again if you need more help.
Angie Crawford: Thanks for chatting and I hope I’ve answered all your questions. I’m going to close this chat connection shortly so please contact us again if you need more help.
This chat session has been ended by the chat operator. If you have a moment, please fill out our feedback survey so that we may improve our service (please close this chat window to begin).

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